Right so I’ve been working at this call center again for the second time and just finished my first week of work. It’s been a learning experience and I’m happy to say the atmosphere there is much better than it was a few years ago.<\/p>\n
I learned a few things about being an outbound (telephone surveys) call center agent this week:<\/p>\n
The best lesson I’ve learned though, is why I should always be nice to call center agents who phone me at home. Why I should never <\/em>under ANY<\/em> circumstances be rude or hang up on them.<\/p>\n It’s very simple. If you are rude to a waitress or cook, you’re very likely to get spit (or worse…) in your food. The same goes for calls from people like me. I’ve learned the call center equivalent of the food spit.<\/p>\n Friday night was my first night working doing consumer calls. Which means making calls to people at home rather than business to business. I thought this would be easier than trying to get past the secretaries and PA’s that we struggle with on the B2B calls, but the consumer calls were much worse. My night went like this…<\/p>\n Hi! This is Tammy calling from …. , I’m calling beca *CLICK*<\/font><\/p>\n Hi! This is Tammy calling fro *CLICK*<\/font><\/p>\n Hi! This is Tammy calling from …. we’re *”FUCK OFF”- <\/em>CLICK*<\/em><\/font><\/p>\n Hi! This is Tammy calling from …., I’m calling because we’re trying *”NOT INTERESTED” –<\/em> CLICK*<\/font><\/p>\n<\/blockquote>\n We’ve been taught that when someone doesn’t respond, we just put their number back in the pool to be called in hopes that someone else will have better luck. When someone agrees to do an interview at a different time, you can make an appointment and have it sent to someone else or to yourself at that particular time.<\/p>\n About halfway through my shift Friday evening I realized that there was a way for me to silently get my revenge on all the people who were rude, swore or just slammed the phone down on me.<\/p>\n Appointment -> Sunday<\/p>\n Time -> 9:00 am<\/p>\n RISE AND SHINE ASSHOLE!<\/p>\n","protected":false},"excerpt":{"rendered":" Right so I’ve been working at this call center again for the second time and just finished my first week of work. It’s been a learning experience and I’m happy to say the atmosphere there is much better than it was a few years ago. I learned a few things about being an outbound (telephone …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-603","post","type-post","status-publish","format-standard","","category-life-in-nl"],"_links":{"self":[{"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/posts\/603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/comments?post=603"}],"version-history":[{"count":0,"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/posts\/603\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/media?parent=603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/categories?post=603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.canadutch.nl\/blog\/wp-json\/wp\/v2\/tags?post=603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n